Puck Luck Privacy Policy — Complete Details on How Your Data Is Protected

This Privacy Policy ("Policy") Puck Luck ("we", "platform") and applies to every individual ("you", "member") using its website (puckluck.ws). This policy is intended to clearly explain how your information is used.

Puck Luck believes privacy is a fundamental right. We are committed to being fully transparent with you and do not collect data for any hidden purpose. Reading this policy, you will understand exactly what information we collect and why.

By using the Puck Lucky platform, you are deemed to have accepted this Privacy Policy.

Puck Luck collects the following types of data, each for a specific purpose:

Puck Luck collects your data in the following ways:

• Provided directly by you: Information you provide directly through registration forms, KYC verification, and support chat.
• Automatic Collection: Through cookies, log files, and session data during your use of the website.
• From Third Parties: Transaction confirmation data from payment providers (bKash, Nagad, Rocket).
• Identity verification services: Through independent verification services as part of the KYC process.

All data is collected over secure connections (HTTPS). Sensitive information is never requested through any unsecured channel.

Puck Luck uses the data collected for the following purposes:

• Account Management: Registration verification, login security, and profile updates.
• Service Delivery: Gaming services, payment processing, and withdrawal management.
• Security Assurance: Fraud detection, anti-money laundering, and account protection.
• Legal Obligation: Compliance with licensing conditions and regulatory reporting requirements.
• Service Improvement: Analyzing user experience and improving the platform.
• Contact: Important updates, security alerts, and support responses.
• Responsible Gaming: Gaming patterns are analyzed to identify and support at-risk members.

Puck Luck does not share your data with third parties for marketing purposes without your consent. If you do not wish to receive promotional communications, you may opt out at any time.

Puck Luck may share your information with specific parties in limited circumstances:

Puck Luck follows a multi-layered security framework to protect your data:

• Encryption: All data is protected with AES-256 encryption, both at rest and in transit.
• Access Control: Only authorized personnel can access specific data.
• Regular Audits: Independent security experts regularly audit our systems.
• Firewall: Advanced firewall and intrusion detection systems are active at all times.
• Backup: Data is regularly backed up and stored across multiple locations.

Data Retention Period: Data for active accounts is retained for as long as the account remains open. Following account closure, certain data may be kept for up to 5 years due to legal obligations.

Cookies are small text files stored in your browser while you use a website. Puck Luck uses the following types of cookies:

• Essential Cookies (cannot be disabled): Required to maintain your login session and keep core security features active.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Used to understand which parts of the site are most visited. These cookies are completely anonymous.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not function properly.

As a Puck Luck member, you have the following rights regarding your data:

Puck Luck strictly does not serve anyone under the age of 18. To protect minors, we:

• Age is verified at the time of registration.
• Age is verified through identity documents during the KYC process.
• If an account holder is found to be underage, the account is closed immediately.
• Deposited funds are returned to the legal guardian.

Puck Luck may update this Privacy Policy from time to time. When changes are made:

• Members will be notified via email or SMS before any significant changes take effect.
• The "Last Updated" date at the top of the page will be changed.
• If no objection is raised within 30 days of the change, the updated policy will be considered accepted.
• For major changes, you may be asked to consent to the updated policy upon logging into the platform.

To request a previous version of the policy, please contact support.

For any questions, requests, or complaints regarding this Privacy Policy:

We take every complaint seriously and do our best to resolve it as quickly as possible.