From registration to withdrawal, bonuses to games — get straightforward guides and direct support for everything.
Choose from the categories below — each one has a detailed guide
Registration, Login & Password
12 GuidesBKash, Nagad & Rocket Payments
15 GuidesVouchers, Rewards & Cashback
9 GuidesSlots, Casino & Sports
11 GuidesVerification, KYC & 2FA
8 GuidesLimit Setting & Self-Exclusion
6 GuidesLoading, App & Browser
7 GuidesRules, License & Contact
10 GuidesSelect a category and find your answer
Signing up is simple. Click the Register button, enter your mobile number and password, then verify with an OTP — and your account is ready. The whole process takes under a minute.
You'll receive a welcome bonus right after registration, and a 200% bonus offer will be active on your first deposit.
On the login page, click the "Forgot Password?" link. Enter the mobile number you used during registration. You'll receive an OTP — verify it and set a new password.
No. Under Puck Luck's policy, only one account is allowed per person. If multiple accounts are found, both may be permanently suspended.
Yes, you can change your mobile number from Account Settings. However, OTP verification on your current number and KYC documents may be required.
If your account has been temporarily blocked, contact the Help Center via live chat. Your account is usually reactivated after identity verification.
Puck Luck currently supports bKash, Nagad, and Rocket. You can easily deposit and withdraw using mobile banking.
The minimum deposit is ৳200. However, to qualify for the welcome bonus, a minimum deposit of ৳500 is required.
Most withdrawal requests are processed within 15–30 minutes. During peak hours, it may take up to 2 hours. Requests made at night are processed in the morning.
First, wait 5 minutes and refresh the page. If it's still not resolved, contact us via live chat with your transaction ID. Most issues are sorted within 30 minutes.
Standard accounts can withdraw up to ৳50,000 per day. VIP and High Roller members have higher limits.
Wagering means you need to bet a set multiple of your bonus amount. For example, 10x wagering on a ৳1,000 bonus requires ৳10,000 in total bets.
Any bet placed on any game counts toward wagering. Every bet is tracked, and once the requirement is met, your balance automatically becomes withdrawable.
No, expired bonuses cannot be recovered. Be sure to check the expiry date and use your bonus on time.
Weekly cashback is automatically credited to your account every Monday morning. No separate request or application needed.
Make sure the code is entered correctly, including capitalization. If it's still not working and hasn't expired and all conditions are met, contact us via live chat with your tracking details.
Clear your browser cache and refresh the page. Chrome or Firefox generally works best. Make sure VPN is turned off.
Yes, all Puck Luck games are playable in a mobile browser. For the best experience, use a fast internet connection and an up-to-date browser.
If you get disconnected mid-game, the result is recorded in your game history. Simply log back in to see the outcome. For unstable connections, the system automatically applies the correct result.
The minimum bet for Sports Betting is ৳10. Maximum bet limits vary depending on the match type and market.
KYC (Know Your Customer) is an identity verification process. You'll need to submit a photo of your national ID or passport. This keeps your account secure.
Go to Account Settings → Security → Two-Step Verification and turn it on. You'll need an OTP every time you log in, which keeps your account much more secure.
Change your password immediately and notify us via live chat. The security team will investigate promptly and secure your account if needed.
Clear your browser cache and cookies. Use Wi-Fi or make sure your mobile data signal is strong. Use the latest version of Chrome.
Make sure your mobile number and password are correct. After 5 failed attempts, your account will be locked for 15 minutes. Try again later or reset your password.
Check that notifications are enabled in your account settings. If SMS is blocked on your phone, unblock it. For email notifications, check your spam folder as well.
How to complete common tasks — step by step
Log in to Puck Luck and go to your dashboard.
Click the "Deposit" button and select bKash.
Enter the amount you'd like to deposit and follow the on-screen instructions.
Send the bKash payment to the number provided, then submit your transaction ID.
Log in to your account and click the "Withdrawal" button.
BKash, Nagad, or Rocket — whichever you prefer.
Enter the withdrawal amount and your mobile banking number.
Confirm with your OTP. Funds will arrive within 15–30 minutes.
Getting quick support when something goes wrong on an online betting platform makes all the difference. Puck Luck-'s Help Center was built with one goal in mind — so you can find solutions to any issue on your own, or reach out to the support team directly whenever you need.
Many users in Bangladesh have questions about deposits — how long it takes for a bKash transfer to reflect in their account, where to find the transaction ID, and what to do if a deposit fails. The Help Center covers all of this in detail, so you can find answers without having to ask anyone.
Registration and login issues are pretty common. The Puck Luck Help Center has step-by-step guidance on everything from password resets to account recovery. Illustrated guides make it easy to follow, even for first-time users.
Many members have questions about bonuses and vouchers — what wagering requirements are, how to meet them, and when you can withdraw from a bonus. The Help Center breaks all of this down clearly. Puck Luck believes that when members understand the rules, the whole experience is better.
Security-related topics are covered with extra care. You'll find detailed guides on enabling two-step verification, reporting suspicious activity, and submitting KYC documents. Puck Luck makes the protection of its members' data and funds its top priority.
If you can't find an answer in the Help Center, you can reach the support team directly via live chat, email, or phone. Bengali-language support is available throughout the day, Bangladesh time. You're never on your own while playing at Puck Luck — the Help Center is always there for you.
Can't find an answer? Our support team is always ready to help
The fastest way to get help. Chat with our agents directly in Bangla.
For detailed issues, contact us by email. You can attach screenshots or documents.
For urgent matters, reach us directly. Available 9 AM–11 PM Bangladesh time.
Puck Luck's support team is fully Bengali-speaking. No need to write in English — just describe your issue in your own language.